9/8/16

IMPORTANT INFORMATION FOR GALAXY NOTE7 PRE-BOOK CUSTOMERS

Dear Valued Customer
Thank you for Pre-booking the Galaxy Note7. We value your relationship with us and the trust you have placed in Samsung.
At Samsung, we are committed to producing the highest quality products and we take every incident reported by our valued customers very seriously. In response to recent cases reported globally of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue. Since our customers’ safety is an absolute priority at Samsung, we have delayed the sales of Galaxy Note7 in India.
We sincerely apologize for the inconvenience this may have caused you. We are thankful for your patience and you can rest assured that we are working diligently to deliver your Galaxy Note7 as soon as possible. As a gesture of goodwill, we would like to offer you the following benefits:
We will ship the new Gear VR to you absolutely free of cost
INR 3300 approx. ($50) Oculus content voucher to deliver the best experience on your Gear VR
Pre-book Offer T&Cs: http://www.samsung.com/in/offer/galaxy-note7/prebook-tnc.html
We look forward to your continued patronage. Once again, we thank you for your continuous support and understanding.

Warm Regards
Team Samsung
FREQUENTLY ASKED QUESTIONS
1. When will Galaxy Note7 be launched in India?
The launch of Galaxy Note7 is delayed in India. We will announce the new launch date shortly.
2. Why is the Galaxy Note7 launch delayed?
Samsung is committed to producing the highest quality products and we take every incident reported by our valued customers very seriously. In response to recent cases reported globally of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue. As our customers’ safety is an absolute priority at Samsung, we have delayed the sales of Galaxy Note7 in India. We acknowledge the inconvenience caused to you but this is to ensure that Samsung continues to deliver the highest quality products to our customers. Appreciate your understanding.
3. I have Pre-booked Galaxy Note7, what do I do?
Thank you for Pre-booking the Galaxy Note7. Our sincere apologies for the inconvenience caused due to the delay of launch of Galaxy Note7. You can rest assured that we are working diligently to deliver your Galaxy Note7 as soon as possible. We will reach out to you on your registered contact number with guidance on the launch timelines. We thank you for your patience and understanding.
4. Since the launch is delayed, does the Pre-booking Offer still hold?
We will honor our pre-booking promise made to you. As a gesture of gratitude for your patience, we would like to offer you the following benefits as a Pre-booking Customer:
i. We will ship the new Gear VR to you absolutely free of cost
ii. Rs.3300 approx. ($50) Oculus content voucher to deliver the best experience on your Gear VR
Pre-book Offer T&Cs: http://www.samsung.com/in/offer/galaxy-note7/prebook-tnc.html
5. Since the launch is delayed, I want to get a refund against the pre-booking.
You’re a valued customer, and we will honor our pre-booking promise made to you. But in case you still wish to get a refund, you may contact your retailer/online portal for details.
6. What happens to the advance I paid to the Samsung Shop (eStore)?
Your pre-booking amount is secure and your Galaxy Note 7 will be delivered to you as soon as possible. We will keep you updated regarding the delivery timelines.

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