9/23/16

Samsung Electronics Australia confirms availability of Galaxy Note7 replacement stock and announces automatic software update

Samsung Electronics Australia today confirmed
that replacement stock for Galaxy Note7 customers will be available from September 211
.
Samsung has also announced that an automatic software update will be released in
Australia from September 212
to all original Galaxy Note7 smartphones purchased in this
country3
.
The software update will automatically download and install4
to all original Galaxy Note7
smartphones that were purchased in Australia to limit the smartphone battery to a maximum
charge of 60 per cent. The update is part of Samsung Australia’s ongoing commitment to
safety in relation to the battery cell issue with original versions of the smartphone5
.
There will also be a software update made available that customers will need to download
for new replacement Galaxy Note7 smartphones. This software update will introduce a green
battery icon to identify that the new device does not have the reported battery issue and is
safe to use.
“The safety of our customers is our first priority,” said Richard Fink, Vice President IT &
Mobile, Samsung Electronics Australia. “For this reason, we are working to identify and
execute all appropriate measures to protect customer safety.
“We continue to urge customers who still have an affected Galaxy Note7 to complete a data
back-up and factory reset before powering-down the device and returning it to their place of
purchase to seek a replacement Galaxy Note7 or alternate remedy of their choice.”

1
Customers should check specific availability dates with their operators or place of purchase.
2
Exact timing of the release of the automatic software update to Galaxy Note7 smartphones in Australia will
depend on each individual carrier network.
3 Galaxy Note7 smartphones purchased outside of Australia or through channels not authorised by Samsung
Australia (for example Kogan.com.au and some eBay stores) may not receive the same software package as
those devices purchased from either Samsung Australia or an authorised Samsung Australia retailer.
4
Customers who purchased their Galaxy Note7 in Australia but are overseas at the time of the software release,
will receive the automatic download when they next connect to WiFi.
5 On September 5, Samsung Electronics Australia took the proactive and voluntary step to recall Galaxy Note7
smartphones in Australia. The recall was in response to a recent announcement by Samsung Electronics
regarding isolated battery cell issues with the Galaxy Note7.
2 | 5
SOFTWARE UPDATE FOR ORIGINAL GALAXY NOTE7 SMARTPHONES
Customers in Australia who continue to use an original Galaxy Note7 will first receive an
alert message advising them that they will receive an automatic software update.
From September 21
6
, original Galaxy Note7 devices will receive an automatic software
update that will limit the smartphone battery to a maximum charge of 60 per cent. Following
the software update, customers will receive a pop-up message recommending they urgently
power-down their device and seek a replacement. This pop-up message will appear
whenever the device is powered-on or connected to a charger.
Alert message prior to
software update
Message with software
update
For safety reasons, we
recommend that you stop
using your Note7. From
September 21 an automatic
software update will limit this
device’s charge to 60%. Tap
for more. We apologise for the
inconvenience – Samsung
Australia.
As your safety is our top
priority, we urge you to stop
using your Galaxy Note7 and
contact your place of
purchase, Samsung Call
Center or visit
www.samsung.com for
further assistance. For safety
concerns related to the
battery, the maximum charge
will be limited to 60% from
now on. We apologize for the
inconvenience.
SOFTWARE UPDATE FOR NEW REPLACEMENT GALAXY NOTE7 SMARTPHONES
Samsung Australia has moved quickly to make new replacement Galaxy Note7 smartphones
available for Australian customers from September 21. From this date, a software update
will be made available by Samsung Australia for customers to download to all new
replacement Galaxy Note7 smartphones in this country.
The software package for new replacement Galaxy Note7 devices will introduce a green
battery icon to identify that the new device does not have the reported battery issue and is
safe to use. Following the software update, the green battery icon will be visible on:
 the notification bar (Figure 1);
 the Always On Display (Figure 2); and
 the power down screen (activated with long press of the power button) (Figure 3).
Samsung Australia encourages all customers who receive their new replacement Galaxy
Note7 to download this software update immediately so they can identify that their device is
safe to use.

6
Exact timing of the release of the automatic software update to Galaxy Note7 smartphones in Australia will
depend on each individual carrier network.
3 | 5
The new software updates are in addition to the September 9 announcement by Samsung
Australia, which outlined the new replacement Galaxy Note7 identification methods
including:
 The new replacement Galaxy Note7 packaging has clear identifiers on the box: a
small black square on the white barcode label along with a white sticker with a blue
letter ‘S’ (Figure 4).
 Customers will be able to check their Galaxy Note7 IMEI number on the online
database on the Samsung Australia website to confirm whether their smartphone is
safe to use (http://www.samsung.com/au/galaxynote7-notice/). Alternatively,
customers can speak to Samsung Australia to check their device.
For further information, Galaxy Note7 smartphone owners can visit the place of purchase of
their device or call Samsung Customer Service on 1300 362 603 or visit
http://www.samsung.com/au/galaxynote7-notice/.

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