Samsung says that it conducted a thorough investigation in response to the recent reports and found a battery cell issue. As of September 1 there have been 35 cases reportedly globally and Samsung is conducting a thorough inspection with its suppliers to identify possible affected batteries. To ensure customer safety Samsung has decided to stop sales of the Galaxy Note 7. The handset has been pulled off the shelves and will not be sold until Samsung fixes this problem.
Samsung is believed to have shipped close to a million units of the Galaxy Note 7 globally, this means that there are a lot of customers out there who have a Galaxy Note 7 that may or may not have a faulty battery. For customers who already have the Galaxy Note 7, Samsung says that it’s going to voluntarily replace their current device with a new Galaxy Note 7 over the coming weeks. The company says that it’s working with its partners to make sure that the replacement experience is “as convenient and efficient as possible.”