Once the fire had been dealt with accordingly, Sitong reached out to Samsung to inform them of the situation. Later that day, two employees allegedly showed up at his house offering a new Galaxy Note 7 and approximately $900 in compensation on the condition that he kept the video private. As you’d expect, he refused.
“They said there was no problem with the phones in China. That’s why I bought a Samsung,” said Zhang, a 23-year-old former firefighter. “This is an issue of deception. They are cheating Chinese consumers.” It’s not only customers in China that feel betrayed, though.
Earlier today, Galaxy Note 7 owners in the US filed the first class-action lawsuit over the faulty handset, seeking damages for the firm’s mistreatment of customers because they had to keep paying their contracts while waiting for weeks on end for replacements to arrive.
It’s important to note, however, that this recent effort to cover up a fire should be taken with a pinch of salt as there’s very little proof — it’s just a consumer claim. Regardless of its authenticity, it doesn’t bode well for Samsung as it has attempted to gloss over a replacement unit catching fire in the past.
In fact, it makes you wonder how many times it’s actually been successful in paying customers for their silence.