The company has sent out a statement saying that customers who have a used or second-hand Galaxy Note 7 should contact it directly to exchange their device. “Any customer who bought a Note7 [used] should contact us directly at 1-844-365-6197 to exchange their device. We are working as quickly as possible to make the service experience for our customers as quick and smooth as possible and we are grateful to our Note7 customers for their patience during this time,” it said.
This eliminates the need for them to get in touch with the original seller and try and get them to return the device. They can get in touch with Samsung directly and the company will exchange the Galaxy Note 7 for them.