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Vodafone and EE halt Galaxy Note 7 replacements in the UK

Three of the four major carriers in the United States have already stopped selling the Galaxy Note 7 and now we’re seeing similar moves by Samsung’s carrier partners in the United Kingdom. Galaxy Note 7 sales have yet to begin in the United Kingdom but customers who picked up their pre-orders prior to the September 2 release date have participated in the replacement program launched by Samsung in collaboration with its retail and carrier partners. Vodafone and EE have now confirmed that they are halting replacements of the Galaxy Note 7. Vodafone has also stopped taking pre-orders for the Galaxy Note 7. Three and O2 have said that they are in contact with Samsung to figure out what the next step is going to be.

Vodafone released the following statement:

Vodafone UK is aware of media reports suggesting that a small number of people have had problems with the replacement Samsung Galaxy Note 7. Quality and customer safety are absolute priorities for Vodafone, so we are in close communication with Samsung, which is undertaking tests on affected devices. We are not aware of incidents involving Vodafone customers who had an original Note 7 and who have received a replacement device. However, we have paused pre-orders of the Note 7 as well as our device replacement programme until such time that we receive satisfactory assurances from Samsung about the safety of the Galaxy Note 7.

EE had this to say:

EE considers the safety of its customers to be of the utmost importance. Following recent media reports of further Note 7 issues in the US and Canada, we have suspended Note7 exchanges and are currently in direct contact with Samsung regarding next steps on the matter.

There haven’t been any reports of replacement Galaxy Note 7 units catching fire in the United Kingdom so far. That doesn’t mean there’s no cause for concern here. Samsung is yet to confirm whether or not there’s a safety issue with the replacement Galaxy Note 7 as well.


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