Research initiative strengthens service innovation
Over three years, Ericsson will co-fund a leading research program, focusing on innovation in long-term customer relationships
Service innovation and the execution of innovation initiatives are increasingly important for business growth and competitiveness
Together with international industry partners, Ericsson will participate in academic research and service development
Today Ericsson announced that it has formed a partnership with the Service Research Center ("Centrum för Tjänsteforskning" or CTF) at Karlstad University in Sweden, one of the world’s leading research institutions focusing on service management and value creation through service.
Over the next three years, Ericsson will co-sponsor research aimed at identifying the origins of service innovation: how innovations are created and the process for developing totally new concepts – also known as discontinuous service innovation. The researchers will also look into how resource configuration, ecosystems and work processes can support the execution of innovation initiatives.
Paul Bergström, Head of Strategy and Marketing at Ericsson’s Business Unit Global Services, says: "We see service innovation as key to maintaining our leadership within telecom services. Our partnership with CTF gives us an opportunity to share our experiences from supporting networks with more than 2 billion subscribers while also collaborating with academic experts studying a dynamic part of our industry."
Professor Bo Edvardsson, Director of CTF, says: "We are proud that Ericsson has chosen to strengthen its cooperation with CTF. This partnership boosts our ability to develop relevant service-innovation models based on scientific rigor."
Jan Färjh, Head of Ericsson Research, says: "Services is an emerging area of research, so it is vital to identify the right partnerships. With Ericsson Research being one of the academic leaders in this area, we are confident that our collaboration with CTF will yield valuable results for both our organizations."
Having registered more than 27,000 patents, Ericsson’s global team of researchers is constantly improving on today’s technology and creating breakthroughs that will shape tomorrow.
Ericsson is also the undisputed leader in telecom services, with more than 60,000 service professionals working in 175 countries. We manage networks that serve more than 800 million subscribers worldwide, and altogether support networks with more than 2 billion subscribers.
Service innovation and the execution of innovation initiatives are increasingly important for business growth and competitiveness
Together with international industry partners, Ericsson will participate in academic research and service development
Today Ericsson announced that it has formed a partnership with the Service Research Center ("Centrum för Tjänsteforskning" or CTF) at Karlstad University in Sweden, one of the world’s leading research institutions focusing on service management and value creation through service.
Over the next three years, Ericsson will co-sponsor research aimed at identifying the origins of service innovation: how innovations are created and the process for developing totally new concepts – also known as discontinuous service innovation. The researchers will also look into how resource configuration, ecosystems and work processes can support the execution of innovation initiatives.
Paul Bergström, Head of Strategy and Marketing at Ericsson’s Business Unit Global Services, says: "We see service innovation as key to maintaining our leadership within telecom services. Our partnership with CTF gives us an opportunity to share our experiences from supporting networks with more than 2 billion subscribers while also collaborating with academic experts studying a dynamic part of our industry."
Professor Bo Edvardsson, Director of CTF, says: "We are proud that Ericsson has chosen to strengthen its cooperation with CTF. This partnership boosts our ability to develop relevant service-innovation models based on scientific rigor."
Jan Färjh, Head of Ericsson Research, says: "Services is an emerging area of research, so it is vital to identify the right partnerships. With Ericsson Research being one of the academic leaders in this area, we are confident that our collaboration with CTF will yield valuable results for both our organizations."
Having registered more than 27,000 patents, Ericsson’s global team of researchers is constantly improving on today’s technology and creating breakthroughs that will shape tomorrow.
Ericsson is also the undisputed leader in telecom services, with more than 60,000 service professionals working in 175 countries. We manage networks that serve more than 800 million subscribers worldwide, and altogether support networks with more than 2 billion subscribers.
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