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W580i shipment with faulty keypad

Handsets in Sony Ericsson's first shipment of W580i devices were found to be faulty where several thousand had keypads prone to cracking. The manufacturer stopped later W580i shipments in transit to ensure they did no go out.

A Sony Ericsson spokeswoman said: 'The very first shipment did go out with a slight problem where five to 10% of the shipment had problems. We became aware of it very quickly.' She said the problem has been rectified.

One Carphone Warehouse salesperson said: 'The keys were splitting. We had several come back. The first three we sold were all returned.' She added she has not had any other problems since.

Anyone who has a problem with their W580i keypad should contact the manufacturer for a replacement.

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