The problems with the quality of phone company Sony Ericsson - G502, C702
This was posted over at mobile-review:
This evening, on our website an article about problems with the quality of phone company Sony Ericsson - G502, C702, which was written in a letter of the manufacturer, to consider this issue and comment on it. We are waiting for responses and comments Sony Eric, verbally told that the problem is not widespread. Below is the text of the letter:
In the Russian representation
Companies Sony Ericsson
The problems with the quality of phone company Sony Ericsson - G502, C702
I call on you in connection with the emergence of problems with the quality of several models of Sony Ericsson, supplied to the Russian market. Previous treatment of the failure of the keys on the phone Sony Ericsson S500i gave the information that you did not at that time and allowed you to resolve the issue of warranty repairs in a relatively short time (about a month). I hope that in this case the company could take a correct and above all rapid decision to repair bad models.
Factory marriage to model Sony Ericsson G502, horizontal stripes around the joystick and the joystick itself has silver coating. Within two weeks of intensive use of the phone cover mechanical wear, exposes the transparent plastic base. Phone loses appearance, this occurs during normal operation apparatus. Pictures do make such a depreciation, as well as the serial number of phone - S / N BX900B3ECF 35461002-061703-9.
We have studied the issue, acquired in the retail network Svyaznoy similar apparatus and investigated the keys to wear. At test bed equipment wear and tear was discovered, it is about one month's use of the device at an average consumer. From this we can conclude that the mass marriage.
An indirect evidence of the seriousness of the problem, are also massive reviews buyers, faced with it. In particular, you can explore the forum at our resource - http://forum.mobile-review.com/showthread.php?t=59557. Statements hot line at Sony Ericsson, ignored staff, stated that on this issue are unknown. In a telephone conversation this was also mentioned.
In the service centers of Sony Ericsson in the Russian Federation, on this issue do not know, reject such treatment, nor guarantee related to the improper operation of the device. We asked the leading service company with a request to draw attention to this and other new models, to collect all possible statistics and submit it to the company. I hope that you will get the first reviews are already in the coming days.
Retail chains do not take machines back and not exchanging them, as well as consider such a marriage rough exploitation. In our opinion, you need to bring to the attention of all partners, not just service centers on the existence of such a problem and how to address it (exchange, return, repair).
Please tell us what measures are taken to minimize harm to consumers on this issue and recognizes whether the factory by marriage. From our experience in the recognition of such defects and production of the service bulletin for STS goes from 2 to 3 months. Unfortunately, the problem for Sony Ericsson G502 manifest much faster and require rapid solutions. Once we receive your response, we will be able to inform our readers.
The second issue concerns the model Sony Ericsson C702 (both color options - black, blue). Part of the shell over the screen begins to mechanical wear within two, three weeks, exposes the dark plastic base. This defect is noticeable at first not much, but further exploitation, we do not rule out its spread. Given that the apparatus positioned the company as "protected", such a marriage in our opinion is not acceptable. We would also like to receive comments on the ways and solutions offered by the company for consumers, faced with this problem. Is it marriage or a company does not recognize this weakness.
Thank you in advance for the replies and comments. We hope you'll manage to resolve the issue as soon as possible, so that no one raised a pretext to say that you are not concerned about the quality of their products and their support.
Best regards,
Eldar Murtazin
Chief Editor
Mobile-Review.com
This evening, on our website an article about problems with the quality of phone company Sony Ericsson - G502, C702, which was written in a letter of the manufacturer, to consider this issue and comment on it. We are waiting for responses and comments Sony Eric, verbally told that the problem is not widespread. Below is the text of the letter:
In the Russian representation
Companies Sony Ericsson
The problems with the quality of phone company Sony Ericsson - G502, C702
I call on you in connection with the emergence of problems with the quality of several models of Sony Ericsson, supplied to the Russian market. Previous treatment of the failure of the keys on the phone Sony Ericsson S500i gave the information that you did not at that time and allowed you to resolve the issue of warranty repairs in a relatively short time (about a month). I hope that in this case the company could take a correct and above all rapid decision to repair bad models.
Factory marriage to model Sony Ericsson G502, horizontal stripes around the joystick and the joystick itself has silver coating. Within two weeks of intensive use of the phone cover mechanical wear, exposes the transparent plastic base. Phone loses appearance, this occurs during normal operation apparatus. Pictures do make such a depreciation, as well as the serial number of phone - S / N BX900B3ECF 35461002-061703-9.
We have studied the issue, acquired in the retail network Svyaznoy similar apparatus and investigated the keys to wear. At test bed equipment wear and tear was discovered, it is about one month's use of the device at an average consumer. From this we can conclude that the mass marriage.
An indirect evidence of the seriousness of the problem, are also massive reviews buyers, faced with it. In particular, you can explore the forum at our resource - http://forum.mobile-review.com/showthread.php?t=59557. Statements hot line at Sony Ericsson, ignored staff, stated that on this issue are unknown. In a telephone conversation this was also mentioned.
In the service centers of Sony Ericsson in the Russian Federation, on this issue do not know, reject such treatment, nor guarantee related to the improper operation of the device. We asked the leading service company with a request to draw attention to this and other new models, to collect all possible statistics and submit it to the company. I hope that you will get the first reviews are already in the coming days.
Retail chains do not take machines back and not exchanging them, as well as consider such a marriage rough exploitation. In our opinion, you need to bring to the attention of all partners, not just service centers on the existence of such a problem and how to address it (exchange, return, repair).
Please tell us what measures are taken to minimize harm to consumers on this issue and recognizes whether the factory by marriage. From our experience in the recognition of such defects and production of the service bulletin for STS goes from 2 to 3 months. Unfortunately, the problem for Sony Ericsson G502 manifest much faster and require rapid solutions. Once we receive your response, we will be able to inform our readers.
The second issue concerns the model Sony Ericsson C702 (both color options - black, blue). Part of the shell over the screen begins to mechanical wear within two, three weeks, exposes the dark plastic base. This defect is noticeable at first not much, but further exploitation, we do not rule out its spread. Given that the apparatus positioned the company as "protected", such a marriage in our opinion is not acceptable. We would also like to receive comments on the ways and solutions offered by the company for consumers, faced with this problem. Is it marriage or a company does not recognize this weakness.
Thank you in advance for the replies and comments. We hope you'll manage to resolve the issue as soon as possible, so that no one raised a pretext to say that you are not concerned about the quality of their products and their support.
Best regards,
Eldar Murtazin
Chief Editor
Mobile-Review.com
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