SAMSUNG Collaborates With Solutions Provider To Embed Intelligent Device Management Software Into Its Multifunctional Printer Lineup
The Joint Effort Aims to Meet Rising Customer Demand for Easy, Reliable Print Management for Enterprise Applications
RIDGEFIELD PARK, N.J., Feb. 24, 2009 – Samsung Electronics America, Inc., a subsidiary of Samsung Electronics Corporation, the world's second-largest manufacturer of laser printer engines, announces their collaboration with leading solutions provider MWA Intelligence, Inc. (MWAi) to help businesses easily streamline print operations in an effort to minimize downtime and increase productivity.
Samsung will embed MWAi’s IDM™ technology into the firm’s lineup of monochrome and color laser multifunctional printers to enable remote device monitoring from any location. In addition, Samsung has integrated their print management solution CounThru™, with MWAi’s IntelliDashboard™, a reporting tool that monitors consumables, service alerts and meters. These new technologies allow site, account and facilities managers and IT staff to more effectively oversee copy/print equipment across their businesses.
The Samsung/MWAi solution will be showcased at the Information Technology Education & Exposition (ITEX) 2009 held March 18 – 19 in Las Vegas, Nevada.
Samsung’s CounThru™ software is a print services management and accounting solution that helps managers to remotely monitor activity, and calculate and help manage costs for their fleet of printers. This solution also allows customers to customize settings to help satisfy their unique needs.
MWAi’s IntelliDashboard solution provides customers the scalability needed to adapt to evolving work environments, and has web-based technology so that printers can be monitored from a centralized point, whether on or offsite. The solution also provides sophisticated drill-down capability for advanced device management and metrics gathering.
“Our collaboration with MWAi will help us provide robust printing device management solutions for enterprise customers,” said Mr. JH Kim, President, Information Technology Division, Samsung Electronics America Inc. “Samsung’s commitment to develop innovative business solutions, along with the addition to MWAi’s leading-edge device management capability, will help to support our continued growth in the office equipment marketplace.”
“Samsung is to be commended for its proactive approach to meeting the needs of their growing customer base in North America,” Mr. Stramaglio said. “End users expect accurate billing that does not require their involvement, while dealers require the timely acquisition of meter reads, real-time consumable levels and service information to operate most effectively.”
The relationship between Samsung and MWAi will address the growing demand for more efficient office equipment by offering embedded solutions that allow for remote asset management and workforce automation.
Samsung supports customer satisfaction with multiple service and warranty options. There is also a toll-free technical support line at 1-800-SAMSUNG, choose option 3 for printers. For additional information on Samsung’s full line of professional series, laser printers and MFPs call 1-866 SAM4BIZ or visit www.samsung.com/printer.
About MWA Intelligence, Inc.
MWA Intelligence, Inc. offers leading-edge technologies, world-class customer service and expertise in the office equipment and utilities vertical markets. We deliver comprehensive solutions to companies in need of remote asset management and improved service standards. MWA Intelligence has developed a platform-independent approach to asset, service and mobile workforce management that is flexible and scalable to accommodate company’s unique requirements and grow as your business model evolves. Our solutions drive greater customer satisfaction and profit to the bottom line. For more information, please visit www.mwaintelligence.com.
About Samsung Electronics America Information Technology Division
Samsung’s Information Technology Division (ITD) is one of the fastest growing IT companies in the U.S., and is committed to serving the IT needs of consumers ranging from the home user to the Fortune 500 elite, and supports the valued channel partners who serve our customers. Offering innovative solutions and award-winning designs, Samsung ITD presents a complete line of award-winning color- and mono-laser printing solutions, desktop monitors, notebook computers, digital signage solutions and projectors. Based in Ridgefield Park, N.J., ITD is a division of Samsung Electronics America (SEA), a U.S. subsidiary of Samsung Electronics Company, Ltd. (SEC). For more information, please visit www.samsung.com or call 1-800-SAMSUNG.
About Samsung Electronics Co. Ltd
Samsung Electronics Co., Ltd. is a global leader in semiconductor, telecommunication, digital media and digital convergence technologies with 2007 consolidated sales of US$105 billion. Employing approximately 150,000 people in 134 offices in 62 countries, the company consists of two main business units: Digital Media & Communications and Device Solutions. Recognized as one of the fastest growing global brands, Samsung Electronics is a leading producer of digital TVs, memory chips, mobile phones and TFT-LCDs. For more information, please visit www.samsung.com.
RIDGEFIELD PARK, N.J., Feb. 24, 2009 – Samsung Electronics America, Inc., a subsidiary of Samsung Electronics Corporation, the world's second-largest manufacturer of laser printer engines, announces their collaboration with leading solutions provider MWA Intelligence, Inc. (MWAi) to help businesses easily streamline print operations in an effort to minimize downtime and increase productivity.
Samsung will embed MWAi’s IDM™ technology into the firm’s lineup of monochrome and color laser multifunctional printers to enable remote device monitoring from any location. In addition, Samsung has integrated their print management solution CounThru™, with MWAi’s IntelliDashboard™, a reporting tool that monitors consumables, service alerts and meters. These new technologies allow site, account and facilities managers and IT staff to more effectively oversee copy/print equipment across their businesses.
The Samsung/MWAi solution will be showcased at the Information Technology Education & Exposition (ITEX) 2009 held March 18 – 19 in Las Vegas, Nevada.
Samsung’s CounThru™ software is a print services management and accounting solution that helps managers to remotely monitor activity, and calculate and help manage costs for their fleet of printers. This solution also allows customers to customize settings to help satisfy their unique needs.
MWAi’s IntelliDashboard solution provides customers the scalability needed to adapt to evolving work environments, and has web-based technology so that printers can be monitored from a centralized point, whether on or offsite. The solution also provides sophisticated drill-down capability for advanced device management and metrics gathering.
“Our collaboration with MWAi will help us provide robust printing device management solutions for enterprise customers,” said Mr. JH Kim, President, Information Technology Division, Samsung Electronics America Inc. “Samsung’s commitment to develop innovative business solutions, along with the addition to MWAi’s leading-edge device management capability, will help to support our continued growth in the office equipment marketplace.”
“Samsung is to be commended for its proactive approach to meeting the needs of their growing customer base in North America,” Mr. Stramaglio said. “End users expect accurate billing that does not require their involvement, while dealers require the timely acquisition of meter reads, real-time consumable levels and service information to operate most effectively.”
The relationship between Samsung and MWAi will address the growing demand for more efficient office equipment by offering embedded solutions that allow for remote asset management and workforce automation.
Samsung supports customer satisfaction with multiple service and warranty options. There is also a toll-free technical support line at 1-800-SAMSUNG, choose option 3 for printers. For additional information on Samsung’s full line of professional series, laser printers and MFPs call 1-866 SAM4BIZ or visit www.samsung.com/printer.
About MWA Intelligence, Inc.
MWA Intelligence, Inc. offers leading-edge technologies, world-class customer service and expertise in the office equipment and utilities vertical markets. We deliver comprehensive solutions to companies in need of remote asset management and improved service standards. MWA Intelligence has developed a platform-independent approach to asset, service and mobile workforce management that is flexible and scalable to accommodate company’s unique requirements and grow as your business model evolves. Our solutions drive greater customer satisfaction and profit to the bottom line. For more information, please visit www.mwaintelligence.com.
About Samsung Electronics America Information Technology Division
Samsung’s Information Technology Division (ITD) is one of the fastest growing IT companies in the U.S., and is committed to serving the IT needs of consumers ranging from the home user to the Fortune 500 elite, and supports the valued channel partners who serve our customers. Offering innovative solutions and award-winning designs, Samsung ITD presents a complete line of award-winning color- and mono-laser printing solutions, desktop monitors, notebook computers, digital signage solutions and projectors. Based in Ridgefield Park, N.J., ITD is a division of Samsung Electronics America (SEA), a U.S. subsidiary of Samsung Electronics Company, Ltd. (SEC). For more information, please visit www.samsung.com or call 1-800-SAMSUNG.
About Samsung Electronics Co. Ltd
Samsung Electronics Co., Ltd. is a global leader in semiconductor, telecommunication, digital media and digital convergence technologies with 2007 consolidated sales of US$105 billion. Employing approximately 150,000 people in 134 offices in 62 countries, the company consists of two main business units: Digital Media & Communications and Device Solutions. Recognized as one of the fastest growing global brands, Samsung Electronics is a leading producer of digital TVs, memory chips, mobile phones and TFT-LCDs. For more information, please visit www.samsung.com.
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