The Hertz Corporation and AT&T Ink Three-Year Wireless Contract to Support Connect by Hertz Car Sharing Services
Your future rental car could be a smart car, thanks to Hertz. Hertz has signed a three-year agreement with AT&T* to provide a suite of communication services that allow Hertz representatives to wirelessly enable, monitor and manage Connect by Hertz vehicles remotely.
By utilizing the AT&T wireless network, Connect by Hertz offers a state of the art in-car communication capability for enhanced customer services. Car sharing services, like Connect by Hertz, provide an alternative to car ownership – allowing users to experience the benefits of owning a car, such as anytime access, without the hassles of fixed costs or repairs.
Connect by Hertz members are able to wirelessly stay in contact with Connect by Hertz throughout their rental experience. Additionally, Hertz can remotely communicate with the vehicle – enabling representatives to unlock, engage and locate vehicles, track drive time information and receive car return confirmation. By year-end, Hertz plans to have 1500 Connect by Hertz vehicles equipped with AT&T wireless service.
“Meeting our customers’ needs and providing car sharing products were key drivers behind developing a wireless solution for Connect by Hertz,” said Joseph Eckroth, senior vice president and chief information officer, The Hertz Corporation. “We decided to work with AT&T because we needed a reliable wireless provider whose network could go where our customers are going.”
Connect by Hertz, which launched in December 2008, offers consumers a convenient and socially conscious alternative that transfers the fixed costs of car ownership to per-trip costs. The program provides members with anytime access to vehicles in Hertz’s fleet and includes insurance, fuel, roadside assistance, maintenance and cleaning.
The solution being provided for Connect by Hertz combines the capabilities and scope of AT&T’s wireless and global IP networks – enabling customers like Hertz to leverage the benefits of one end-to-end solution and one point of contact. Additionally, these networks will enable new applications that converge voice, data and video for AT&T business customers.
The new agreement continues a long-standing relationship between Hertz and AT&T. From the time a customer makes a car rental reservation through returning the vehicle, AT&T’s voice and data networking services facilitate Hertz’s ability to provide the best possible customer experience.
Hertz’s airport and local car rental counters and major corporate sites are connected nationwide through the AT&T Virtual Private Network (VPN) service. AT&T wirelessly enabled devices are used to log in vehicles and print receipts on rent/return lots. AT&T Managed Internet Service supports the Hertz Web site where customers can make reservations online and Hertz call centers use AT&T toll-free services so that customers can make reservations via phone or get roadside assistance during their rental process.
By utilizing the AT&T wireless network, Connect by Hertz offers a state of the art in-car communication capability for enhanced customer services. Car sharing services, like Connect by Hertz, provide an alternative to car ownership – allowing users to experience the benefits of owning a car, such as anytime access, without the hassles of fixed costs or repairs.
Connect by Hertz members are able to wirelessly stay in contact with Connect by Hertz throughout their rental experience. Additionally, Hertz can remotely communicate with the vehicle – enabling representatives to unlock, engage and locate vehicles, track drive time information and receive car return confirmation. By year-end, Hertz plans to have 1500 Connect by Hertz vehicles equipped with AT&T wireless service.
“Meeting our customers’ needs and providing car sharing products were key drivers behind developing a wireless solution for Connect by Hertz,” said Joseph Eckroth, senior vice president and chief information officer, The Hertz Corporation. “We decided to work with AT&T because we needed a reliable wireless provider whose network could go where our customers are going.”
Connect by Hertz, which launched in December 2008, offers consumers a convenient and socially conscious alternative that transfers the fixed costs of car ownership to per-trip costs. The program provides members with anytime access to vehicles in Hertz’s fleet and includes insurance, fuel, roadside assistance, maintenance and cleaning.
The solution being provided for Connect by Hertz combines the capabilities and scope of AT&T’s wireless and global IP networks – enabling customers like Hertz to leverage the benefits of one end-to-end solution and one point of contact. Additionally, these networks will enable new applications that converge voice, data and video for AT&T business customers.
The new agreement continues a long-standing relationship between Hertz and AT&T. From the time a customer makes a car rental reservation through returning the vehicle, AT&T’s voice and data networking services facilitate Hertz’s ability to provide the best possible customer experience.
Hertz’s airport and local car rental counters and major corporate sites are connected nationwide through the AT&T Virtual Private Network (VPN) service. AT&T wirelessly enabled devices are used to log in vehicles and print receipts on rent/return lots. AT&T Managed Internet Service supports the Hertz Web site where customers can make reservations online and Hertz call centers use AT&T toll-free services so that customers can make reservations via phone or get roadside assistance during their rental process.
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