22,000 people using Managed Services Delivery Platform – innovation yields ICT efficiencies
To date, Ericsson has invested more than USD 1 billion in common, global processes; methods; and tools
22,000 service professionals in nearly 100 countries use the Managed Services Delivery Platform
Ericsson’s unique service-delivery framework enables improved quality and efficiency for a converged ICT industry
The challenge for a converged ICT industry – characterized by large-scale IT-transformation projects and complex multi-vendor, multi-technology networks – is how to improve network performance and end-user experience while reducing operational costs. In partnership with operators worldwide, Ericsson has developed a unique service-delivery framework to meet these challenges, based on a combination of global scale and skill, as well as common processes, methods and tools.
Ours is a people business: Ericsson’s service professionals work closely with customers, both locally and through our regional centers, to continuously innovate and improve their efficiency and competitiveness. We maintain a strong team of support-delivery experts that speak more than 100 languages and cover all areas of communications technology.
Ericsson manages networks that together serve more than 800 million subscribers worldwide, which means we share vast operational experience across our global delivery organization. And our global reach enables significant scale efficiencies. This is why we have concentrated many of our activities in four Global Service Centers located in Romania, Mexico, India and China.
Magnus Mandersson, Senior Vice President and Head of Business Unit Global Services, Ericsson, says: “As part of our focus on innovation, we have invested more than USD 1 billion in common, global processes, methods and tools to enable synergies, efficiency gains and knowledge sharing.”
At Ericsson we have developed and implemented a single network-operations platform across our global managed services organization. In early 2011, 22,000 users in nearly 100 countries were using the Managed Services Delivery Platform – a definitive portfolio of tools that enables the efficient operation of a communications network, both locally and from remote operation centers. Today, about 40 percent of all our service deliveries can be made remotely.
Mandersson says: “Network operations are in our DNA. This is based on years of experience of managing live networks and a one-of-a-kind, service-delivery model combining the skills of our service professionals with the scale of our global operations. And by investing in common processes, methods and tools as well as our Global Service Centers, we are continuing to realize greater efficiencies. Finally, our focus on design, integration and management of IT environments has prepared us for the increased demand in the strategic IT space. All of this is not something that can easily be copied.”
Globally, Ericsson has 45,000 in-house service professionals working in 180 countries, including 35,000 working close to the customer and 10,000 in one of our global or regional centers. In total, 10,000 have expertise within consulting and systems integration. Altogether Ericsson has more than 60,000 service professionals, including an average of 15,000 subcontractors, well positioned to support our customers’ need for services around the world.
Ericsson manages networks that serve more than 800 million subscribers worldwide, and supports networks with more than 2 billion subscribers.
22,000 service professionals in nearly 100 countries use the Managed Services Delivery Platform
Ericsson’s unique service-delivery framework enables improved quality and efficiency for a converged ICT industry
The challenge for a converged ICT industry – characterized by large-scale IT-transformation projects and complex multi-vendor, multi-technology networks – is how to improve network performance and end-user experience while reducing operational costs. In partnership with operators worldwide, Ericsson has developed a unique service-delivery framework to meet these challenges, based on a combination of global scale and skill, as well as common processes, methods and tools.
Ours is a people business: Ericsson’s service professionals work closely with customers, both locally and through our regional centers, to continuously innovate and improve their efficiency and competitiveness. We maintain a strong team of support-delivery experts that speak more than 100 languages and cover all areas of communications technology.
Ericsson manages networks that together serve more than 800 million subscribers worldwide, which means we share vast operational experience across our global delivery organization. And our global reach enables significant scale efficiencies. This is why we have concentrated many of our activities in four Global Service Centers located in Romania, Mexico, India and China.
Magnus Mandersson, Senior Vice President and Head of Business Unit Global Services, Ericsson, says: “As part of our focus on innovation, we have invested more than USD 1 billion in common, global processes, methods and tools to enable synergies, efficiency gains and knowledge sharing.”
At Ericsson we have developed and implemented a single network-operations platform across our global managed services organization. In early 2011, 22,000 users in nearly 100 countries were using the Managed Services Delivery Platform – a definitive portfolio of tools that enables the efficient operation of a communications network, both locally and from remote operation centers. Today, about 40 percent of all our service deliveries can be made remotely.
Mandersson says: “Network operations are in our DNA. This is based on years of experience of managing live networks and a one-of-a-kind, service-delivery model combining the skills of our service professionals with the scale of our global operations. And by investing in common processes, methods and tools as well as our Global Service Centers, we are continuing to realize greater efficiencies. Finally, our focus on design, integration and management of IT environments has prepared us for the increased demand in the strategic IT space. All of this is not something that can easily be copied.”
Globally, Ericsson has 45,000 in-house service professionals working in 180 countries, including 35,000 working close to the customer and 10,000 in one of our global or regional centers. In total, 10,000 have expertise within consulting and systems integration. Altogether Ericsson has more than 60,000 service professionals, including an average of 15,000 subcontractors, well positioned to support our customers’ need for services around the world.
Ericsson manages networks that serve more than 800 million subscribers worldwide, and supports networks with more than 2 billion subscribers.
Posts
No comments: