LG offers Smart Services remote support Android smartphone
The South Korean company LG Electronics announced the launch of new services to support users with smartphones based on operating system Android - Application Remote Call and services FOTA (Firmware Over-the-Air).
Beginning with models of LG Optimus Black (P970), LG Optimus 3D (P920), LG smartphones will be shipped with preinstalled Remote Call, providing the possibility of remote diagnostics. Thanks to the Remote Call, the users themselves will be able to get answers to questions related to the operation of your smartphone and / or to identify the causes of its incorrect work, without recourse to the service center. To use the service, users need to connect with the touch of a customer support center LG. With the permission of the user support staff of the Centre will be able to gain access to its smartphone, diagnose and provide all the necessary recommendations. For the diagnosis of LG smartphone must be connected to the Internet using GPRS or Wi-Fi connection.
For safety and security of personal data protection feature of private information is available on your phone will automatically close access to specialists Support Center to any personal information, including emails, messages, notes, calendar, photos and other information / files (except in cases when it allow make himself the owner of the smartphone).
With its convenient intelligent applications FOTA, LG smartphone users will receive prompt notification of software updates.
LG FOTA provides an easy way to update installed software, get a new firmware from LG and even update the version of the Android operating system without using a desktop computer or calling a service center. For information about updates and upgrades themselves smartphone LG must be connected to the Internet.
Remote Support Services since May, LG will be available in Korea, and the second half of the year - and in other countries.
Beginning with models of LG Optimus Black (P970), LG Optimus 3D (P920), LG smartphones will be shipped with preinstalled Remote Call, providing the possibility of remote diagnostics. Thanks to the Remote Call, the users themselves will be able to get answers to questions related to the operation of your smartphone and / or to identify the causes of its incorrect work, without recourse to the service center. To use the service, users need to connect with the touch of a customer support center LG. With the permission of the user support staff of the Centre will be able to gain access to its smartphone, diagnose and provide all the necessary recommendations. For the diagnosis of LG smartphone must be connected to the Internet using GPRS or Wi-Fi connection.
For safety and security of personal data protection feature of private information is available on your phone will automatically close access to specialists Support Center to any personal information, including emails, messages, notes, calendar, photos and other information / files (except in cases when it allow make himself the owner of the smartphone).
With its convenient intelligent applications FOTA, LG smartphone users will receive prompt notification of software updates.
LG FOTA provides an easy way to update installed software, get a new firmware from LG and even update the version of the Android operating system without using a desktop computer or calling a service center. For information about updates and upgrades themselves smartphone LG must be connected to the Internet.
Remote Support Services since May, LG will be available in Korea, and the second half of the year - and in other countries.
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