LG launches Remote Call services for users of smartphones Optimus
LG Electronics has announced that following the initial launch in Korea of its services for remote user support Remote Call and FOTA (Firmware Over-The-Air), are available worldwide. This makes the LG, as the company, the first manufacturer of mobile devices, which offers remote maintenance, diagnostics, and troubleshooting advice (service Remote Call), as well as smartphones software update (service FOTA).
According to LG, instant support via 3G network or Wi-Fi eliminates the need for users to visit the Information Center to diagnose and fix software failures in smartphones. This convenience has led to a reduction in the number of calls in Korea, where the office is open from May.
Remote support services available to users of premium smartphone LG Optimus, including Optimus 2X, Optimus Black and Optimus 3D. With pre-installed application, Remote Call they can diagnose your device, without going to the dealer.
Enough to register once to counselors or support service LG CIC got to the smartphone wireless access, with the permission of the owner of the device in each case the application. For security purposes, employees LG can not without the consent of the user to gain access to any personal information - e-mails, messages, calendars, photos, etc.
Intelligent system LG FOTA, by pre-loaded application Software update allows users to receive regular alerts on the latest software updates and install them on their smartphones. The system makes it convenient to maintain the process at the level of current smartphones enhancements and features without having to connect to a computer or a user visits the service center, as update is carried out "on air" - through the Wi-Fi and 3G.
Services Remote Support LG will be available to users in Europe, Asia-Pacific, and Latin and Central America during the second half of this year.
According to LG, instant support via 3G network or Wi-Fi eliminates the need for users to visit the Information Center to diagnose and fix software failures in smartphones. This convenience has led to a reduction in the number of calls in Korea, where the office is open from May.
Remote support services available to users of premium smartphone LG Optimus, including Optimus 2X, Optimus Black and Optimus 3D. With pre-installed application, Remote Call they can diagnose your device, without going to the dealer.
Enough to register once to counselors or support service LG CIC got to the smartphone wireless access, with the permission of the owner of the device in each case the application. For security purposes, employees LG can not without the consent of the user to gain access to any personal information - e-mails, messages, calendars, photos, etc.
Intelligent system LG FOTA, by pre-loaded application Software update allows users to receive regular alerts on the latest software updates and install them on their smartphones. The system makes it convenient to maintain the process at the level of current smartphones enhancements and features without having to connect to a computer or a user visits the service center, as update is carried out "on air" - through the Wi-Fi and 3G.
Services Remote Support LG will be available to users in Europe, Asia-Pacific, and Latin and Central America during the second half of this year.
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