It’s a small world for Ericsson Managed Services’ Steve Becher
Ericsson’s Steve Becher has a key role in one of the company’s largest managed services contracts. He works closely on a daily basis with his colleagues in the US to deliver services to one of North America’s largest operators. So why is he based thousands of miles away, in India?
Becher is a former Sprint employee, one of thousands who joined Ericsson as part of the huge Network Advantage managed services deal signed in 2009.
For Becher, who worked in front- and back-office management at Sprint, the transition to Ericsson resulted in an excellent career development opportunity.
Within months of joining Ericsson, and after discussing the move with his family, Becher found himself on an airplane bound for India and a new role as Director of Operations (Performance and Quality Management) at Ericsson’s Global Service Center (GSC) in India.
"The scale of Ericsson’s global managed services operations means that distance and geography become irrelevant for many of the services we supply to customers," he says.
"By working closely with our key account teams in the home territory of the operator, we can provide services from our network of Global Service Centers to anywhere in the world. Our approach is to deliver the same service as we would if we were located next door to the operator."
In Becher’s case, this means managing hundreds of Ericsson colleagues in India who are working on the specific account, and liaising with US colleagues across a range of disciplines.
"In this way, the expertise of my colleagues in the India GSC is directly available to the customer via our colleagues in the US. Time differences and physical distances have no bearing at all on how Ericsson colleagues in the India GSC and in the US work together in the interest of the customer."
And what about Becher’s own experiences since joining Ericsson?
"Less than two years after joining the company as part of the managed services deal, here I am in India more than halfway through an 18-month assignment," he says. "That speaks for itself in terms of how Ericsson views its employees and their competencies. There is a level playing field for those who have a contribution to make, which provides a great incentive for employees to pursue career and personal growth opportunities."
Becher is a former Sprint employee, one of thousands who joined Ericsson as part of the huge Network Advantage managed services deal signed in 2009.
For Becher, who worked in front- and back-office management at Sprint, the transition to Ericsson resulted in an excellent career development opportunity.
Within months of joining Ericsson, and after discussing the move with his family, Becher found himself on an airplane bound for India and a new role as Director of Operations (Performance and Quality Management) at Ericsson’s Global Service Center (GSC) in India.
"The scale of Ericsson’s global managed services operations means that distance and geography become irrelevant for many of the services we supply to customers," he says.
"By working closely with our key account teams in the home territory of the operator, we can provide services from our network of Global Service Centers to anywhere in the world. Our approach is to deliver the same service as we would if we were located next door to the operator."
In Becher’s case, this means managing hundreds of Ericsson colleagues in India who are working on the specific account, and liaising with US colleagues across a range of disciplines.
"In this way, the expertise of my colleagues in the India GSC is directly available to the customer via our colleagues in the US. Time differences and physical distances have no bearing at all on how Ericsson colleagues in the India GSC and in the US work together in the interest of the customer."
And what about Becher’s own experiences since joining Ericsson?
"Less than two years after joining the company as part of the managed services deal, here I am in India more than halfway through an 18-month assignment," he says. "That speaks for itself in terms of how Ericsson views its employees and their competencies. There is a level playing field for those who have a contribution to make, which provides a great incentive for employees to pursue career and personal growth opportunities."
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