Response to customers' questions about battery life
Nokia has issued the following statement in response to some customers’ questions about the power consumption of their Nokia Lumia devices:
“ We understand that some people have expressed concerns about battery life on the Nokia Lumia 800. Early investigations show that the majority of people are enjoying the full Nokia Lumia experience without any problems. A software update in early December will include improvements to power efficiency, while a second update in early January introduces further enhancements to battery life and battery charging. Both are planned updates and will be made available via Zune. We recommend that anyone who still has concerns contact local Nokia care representatives at their earliest convenience.”
Nokia also has some support information already available regarding the optimisation of battery life in general:
For general advice on power consumption, please see:
http://www.nokia.co.uk/gb-en/support/faq/?action=singleFAQ&caseid=FA136400_en_US
If the battery of your Lumia device is completely discharged, please see:
http://www.nokia.co.uk/gb-en/support/faq/?action=singleFAQ&caseid=FA136671_en_US
If you are using a Nokia charger that you already have for a previous device, this might not be as effective as the one provided with you Lumia device. Nokia recommends that the correct charger be used:
http://www.nokia.co.uk/gb-en/support/faq/?action=singleFAQ&caseid=FA136508_en_US
For users of Nokia Drive:
http://www.nokia.co.uk/gb-en/support/faq/?action=singleFAQ&caseid=FA136586_en_US
If you have specific concerns about your Nokia phone, please consult your local Nokia Care point. To find a Nokia Care point in your area, visit http://www.nokia.com/global/support
Edit: New statement from Nokia included which gives additional information concerning Nokia's investigation into these concerns and about forthcoming improvements to Windows Phone in the Nokia Lumia 800.
“ We understand that some people have expressed concerns about battery life on the Nokia Lumia 800. Early investigations show that the majority of people are enjoying the full Nokia Lumia experience without any problems. A software update in early December will include improvements to power efficiency, while a second update in early January introduces further enhancements to battery life and battery charging. Both are planned updates and will be made available via Zune. We recommend that anyone who still has concerns contact local Nokia care representatives at their earliest convenience.”
Nokia also has some support information already available regarding the optimisation of battery life in general:
For general advice on power consumption, please see:
http://www.nokia.co.uk/gb-en/support/faq/?action=singleFAQ&caseid=FA136400_en_US
If the battery of your Lumia device is completely discharged, please see:
http://www.nokia.co.uk/gb-en/support/faq/?action=singleFAQ&caseid=FA136671_en_US
If you are using a Nokia charger that you already have for a previous device, this might not be as effective as the one provided with you Lumia device. Nokia recommends that the correct charger be used:
http://www.nokia.co.uk/gb-en/support/faq/?action=singleFAQ&caseid=FA136508_en_US
For users of Nokia Drive:
http://www.nokia.co.uk/gb-en/support/faq/?action=singleFAQ&caseid=FA136586_en_US
If you have specific concerns about your Nokia phone, please consult your local Nokia Care point. To find a Nokia Care point in your area, visit http://www.nokia.com/global/support
Edit: New statement from Nokia included which gives additional information concerning Nokia's investigation into these concerns and about forthcoming improvements to Windows Phone in the Nokia Lumia 800.
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