ASUS is faced with the fact that many users are reporting that after a spontaneous shutdown smartphone PadFone 2, a device is not included. Most of these cases to date was with the devices sold in Taiwan, but still found numerous reports from Singapore and some other countries. ASUS representatives responded quickly to this fact. The company has officially announced that the devices with these symptoms will be replaced free of charge. Despite the fact that the problem is with the software part and it was enough to simply replace the module eMMS, but the company chose to go for the complete replacement of faulty devices. At the moment the exchange is made only authorized service centers ASUS.