The OSS/BSS Agility Formula: Self Steering

Self Steering means giving customers the tools to serve themselves and using automated networks to detect and proactively solve performance issues.

Self Steering means giving customers the tools to serve themselves and using automated networks to detect and proactively solve performance issues. It ensures OSS/BSS network optimization, improves the customer experience, and frees up valuable human resources.

http://www.ericsson.com/news/131211-the-ossbss-agility-formula-self-steering_244129226_c