Free on-site after-sales service innovation Sony Xperia Care
With the further development of mobile product patterns upstream supplier's components have gradually unified, product differentiation between different vendors are getting smaller and smaller. The pursuit of differentiated product characteristics also become the focus of many companies where, in fact, an excellent product in addition to its own hardware and software features, related services is a top priority. While on the phone after-sales maintenance problems never stopped earlier committed to customer service Sony again today launched an innovative "Xperia Care" service to Sony mobile products brings a stronger competitive edge.
In fact, from the beginning of September 2013, Sony Xperia Care services have gradually implemented, but this Sony is a further escalation of the service, including " free pick up service delivery, but also send you a free service, extended warranty services, and one on-site training, "while one of the free delivery and free mail also is the industry's first on the phone after-sales maintenance and other aspects of bringing a very efficient convenience.
We learn from the Sony office, "free pick up service delivery" means that when a user needs to repair mobile phones, you can directly call the customer service hotline 400-810-00000 Sony Mobile, post-basic product information feedback, Sony will arrange courier (EMS / SF Express) free pick-up, back-office systems while Sony will put relevant information in a text message sent to the user in order to facilitate the progress of repairs and logistics status inquiries. Compared need personally delivered in the form of after-sales service point in the past, pick-up is very fast.
And after the service is completed, the Sony Xperia Care also provides users with a "free mail service also" will send you a free phone has been repaired yet, without the user to pick up, take the process to achieve a one-stop machine and send machines.
Another concern of many users, if you happen to take delivery submittal process lost phone, lost pieces of the problem, how to solve? Sony said, Repairs and PICC products have been co-insurance, should occur lost and missing parts and other issues, Sony will be responsible for all mobile users do not need to take any responsibility. In addition the overall maintenance time how long it takes? According to Sony mobile related to leadership staff said, the overall repair process (including delivery) will be in about 10 days, the greatest degree of use of the product as soon as possible to ensure that user.
So far, Sony Xperia Care This service has covered Xperia Z L36h, Xperia Z Ultra XL39h, Xperia Z1 (4G) and Sony Xperia SP M35t other variety of popular models, and is expected to cover more models in the next, and the next Sony intelligent terminal equipment listed is also likely to be included in the service system.
In addition to worry aftermarket, the Sony Xperia Care also offers an "extended warranty, accidental damage warranty service and combination packages such services" for users to purchase, the service can continue to enjoy at the end of the phone 1 year warranty "free home off machine "service with accident insurance available" accident into liquid, accident or loss "and other hardware free maintenance service. Of course, the extended warranty service required a separate fee, users can purchase through the phone's built-in 7 days "fast sharing" software, the official website of Sony and Sony authorized repair shop purchased at specific prices may need to refer to different models.
In addition Sony also officially launched the Xperia Care Innovation Service Week, from January 12, 2014 to January 22, Sony will carry out activities in the 52 authorized service centers Sony Mobile 34 cities nationwide, mainly for the promotion of its products and lower prices, recently wanted to buy Sony mobile phone users can look at.
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