AnnouncementIn response to our recent announcement regarding battery cell issues with the Galaxy Note7, we are advising that you power down your Note7 and exchange it now, as part of our U.S. Product Exchange Program for all Galaxy Note7 owners. We strongly advise all customers to use this exchange program because your safety is our top priority. Additional sales and shipments of the affected devices have been stopped, but if you already have a Galaxy Note7, we strongly advise that you replace it.
Through the U.S. Note7 Exchange Program, you can:
Exchange current Galaxy Note7 device with a new Galaxy Note7 (pending CPSC approval). Until time of approval, select carrier and retail outlets will provide customers, who prefer a replacement Note7, with a Samsung J Series loaner phone to use until new Note7s are available.
Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices.
We know this exchange is an inconvenience, so you will also receive a $25 gift card, in-store credit or bill credit from select carrier retail outlets when participating in the U.S. Note7 Exchange Program.
Galaxy Note7Exchange ProcessGalaxy Note7 owners should contact or visit the retail outlet where they purchased their device. If you bought your Note7 from Samsung.com, you should contact us at 1-800-SAMSUNG and we can help you. If you have any questions or concerns, contact us directly at 1-800-SAMSUNG.
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