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How the Samsung Note7 recall is handled in France.

Every Note7 owner (no matter where you got it, could it be from Samsung itself or your carrier) is at the present time being called by the company to receive a new one by mail starting from Sept. 19th.
The package will include a BNIB phone of your current color, a Gear VR (which was already promised for us pre-orderers) and a prepaid parcel to send the defective device back without charges.
We were also told that every recalled phone will be REMOTELY DEACTIVATED after Sept. 30th. It means that we practically have no other choice than following the procedure.
Some of us requested a commercial gesture for the inconvenience, which will be looked at.


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