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Samsung Electronics Canada Inc. recalls Samsung Note7 smartphone

Starting date:September 12, 2016Posting date:September 12, 2016Type of communication:Consumer Product RecallSubcategory:ElectronicsSource of recall:Health CanadaIssue:Burn Hazard, Fire HazardAudience:General PublicIdentification number:RA-60168

Affected products
Samsung Galaxy Note 7 Smartphone
Product description

This recall involves the Samsung Galaxy Note 7 smartphone. The phone comes in Black, blue or silver.

The products can be identified by the following:
Colour Box SKU UPC Model Code Description
Black SM-N930WZKAXAC 887276171883 SMN930WK64 Black, 64GB
Silver SM-N930WZSAXAC 887276177229 SMN930WS64 Silver, 64GB
Blue SM-N930WZBAXAC 887276177243 SMn930WB64 Blue,   64GB
Hazard identified

The Samsung Note7 smartphone battery has the potential to overheat and burn, posing a potential fire hazard.

Health Canada and Samsung Canada have received one report of a phone battery overheating.  No injuries have been reported.

Samsung has received over 70 reported cases in the United States.

Number sold

Approximately 21,953 of the recalled smartphones were sold in Canada.

Time period sold

The recalled smarphones were sold from August 19th 2016 to September 1st 2016.

Place of origin

Manufactured in China.

Importer Samsung Electronics Canada Inc.
Manufacturer Samsung Electronics Huizhou Co. Ltd.
Images (select thumbnail to enlarge)

 Black, 64GB
 Silver, 64GB
 Blue, 64GB

What you should do
Consumers should immediately power down the recalled Samsung Note7 smartphone and register as soon as possible for the Canadian Product Exchange.

Consumers can register for a replacement product or contact Samsung Electronics Canada Inc. toll free at 1-800-517-3507 from Monday to Sunday 8:00 am to 8 pm (EST).

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

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