“Our number one priority is the safety of our customers. We are asking users to power down their Galaxy Note7s and exchange them as soon as possible,” says D.J. Koh, President of Mobile Communications Business at Samsung Electronics Limited.
“We are expediting replacement devices so that they can be provided through the exchange program as conveniently as possible and in compliance with related regulations. We sincerely thank our customers for their understanding and patience.”
At present, there have been 35 reports of the Galaxy Note 7 bursting into flames, making it a somewhat contained incident. However, that hasn’t stopped the firm from recalling the all handsets it’s sold, even though “the problematic battery only accounts for less than 0.1 percent of the entire volume produced.”
If you happen to own a Galaxy Note 7, the Consumer Product Safety Commission (CPSC) is advising that you turn it off immediately, then book an appointment at your local Samsung service centre to switch it for a new model.