9/5/16

Samsung’s handling of Galaxy Note 7 recall has raised concerns for U.S. officials

A federal official says the Korean phone maker should have gone through the U.S. Consumer Safety Product Commission.

Although Samsung moved quickly to stop shipments of its Galaxy Note 7 amid reports the batteries could catch fire or explode, federal officials expressed concern Friday that the company opted not to follow traditional procedures.

Typically, recalls in the U.S. that involve safety issues are handled in conjunction with a federal agency known as the U.S. Consumer Product Safety Commission.

Instead, Samsung has launched its own global program to replace the phablet, following reports that a battery issue could cause fire or explosion.

Working with the CPSC ensures that consumers clearly understand both the risks of continued use of a product as well as their rights, a federal official told Recode. Such a recall would also make sales of the Note 7 illegal.

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