9/3/16

Update: Options for Galaxy Note7 Customers – T-Mobile Offers Full Customer Refund or Exchange Program

Earlier today, Samsung announced that it has stopped sales globally of the Galaxy Note7. T-Mobile immediately suspended sales of the device in all channels.

We have been working closely with Samsung to finalize details of their exchange program for the Note7, and we want to make sure T-Mobile customers are taken care of.  Customers now have two options:
As we announced earlier this morning, customers can return the Note7 to T-Mobile for a full, complete refund of anything paid for the device and any Note7 accessories. We’ll waive any restocking charges and shipping fees, and customers can keep the free Netflix subscription and Gear Fit or SD card they received with purchase during pre-order. Customers have the option to use their refund to choose any device in T-Moble’s stores.
As soon as we have inventory from Samsung, customers can exchange their current Galaxy Note7 for a new Galaxy Note7, and we will notify customers as soon as we have inventory available.
Customers can visit their local T-Mobile store where they bought the device or call 611 on their mobile phone or 1-800-937-8997 through at least September 30 to take advantage of either option.

For more information from Samsung, see https://news.samsung.com/us.

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