The company has asked customers with replacement units to stop using their devices and power them down, that’s precisely what did the first time around. Samsung’s own statement says that those who have a replacement Galaxy Note 7 should “take advantages of the remedies available.” Carrier and retail partners are already allowing customers to exchange their original and even their replacement units with any other device. Samsung hasn’t listed those remedies in its statement but has surely pointed towards them. The original Galaxy Note 7 recall website has also been updated to reflect that all Galaxy Note 7 units should be returned, it no longer says that recalled Note 7 units should be exchanged for a replacement Galaxy Note 7.
Samsung and even the US Consumer Product Safety Commission are not calling this a recall right now because the word “recall” itself has specific legal meaning. Even though the actions are the same – power down the phone immediately and return it – it’s not being branded as a recall at this time. The FAA has already reinstated its warning for the Galaxy Note 7 and all signs are now pointing towards an inevitable announcement of a second recall once Samsung’s investigation concludes. It’s unclear right now when Samsung is going to provide an official reason for this entire mess.