Just like its competitor, T-Mo has not only permanently halted sales of the device, but is also restricting customers who own a recalled Galaxy Note 7 to exchange their device for a replacement model. The carrier is, instead, providing them with the option to swap it in for a different Samsung device or a smartphone from another manufacturer.
“Customers can still bring their recalled Note 7 or the new replacement Note 7, along with accessories they purchased from T-Mobile, to a T-Mobile store for a full refund and choose from any device in T-Mobile’s inventory,” said a representative on behalf of T-Mobile on Sunday.
This news comes shortly after a flurry of reports surfaced online claiming that replacement Galaxy Note 7s sporting safe batteries were bursting into flames. At present, the current toll stands seven, including the unit — believed to be the first — that led to a Southwest Airlines flight being evacuated on the runway when it spontaneously ignited before takeoff.