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Updated Consumer Guidance for Samsung Galaxy Note7

Updated: 12 October 2016

Samsung Electronics Australia has extended its recall to all Galaxy Note7 devices in this country, including those that were provided as replacement Galaxy Note7 devices.

Customers in Australia who have a Galaxy Note7, both an original Note7 device purchased before September 5 or a new replacement Note7 device, should power down their phone and contact their original place of purchase.

Samsung Australia is working with all its operator and retail partners to ensure all customers can receive an exchange – including to a Galaxy S7 or S7 edge (plus a refund for the difference in price) - or full refund for their Galaxy Note7.

Before returning their Galaxy Note7, customers should back-up their data, complete a factory reset to delete personal information and power down their device.

We sincerely regret the inconvenience and we thank you for your patience.

More information can be found on our partner websites:

VodafoneOPTUSVirgin MobileTELSTRA

Customers who purchased their Galaxy Note7 from another retailer should return to that place of purchase.

Customers who purchased their Galaxy Note7 from Samsung can contact their original store of purchase or contact our customer service team on 1300 362 603

Click here to view the Samsung Electronics Australia media statement regarding its decision to extend its Galaxy Note7 recall to replacement Note7 devices.
Data Backup
We recommend using Smart Switch to backup your data prior to returning your Galaxy Note7.
Please also remember to remove your SD Card; if the SD card is encrypted, please ensure to unencrypt prior to removing the SD card from your Note7.

Download Smart Switch for PC
Download Smart Switch for MAC

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