Critical Certificate Updates for all webOS Devices Now Available

Due to the expiration of the HP webOS root certificate on July 23rd 2013, HP is issuing an update to ensure users of webOS devices can continue to access the HP App Catalog and other services including Backup. This update should be installed as soon as possible.

Installing the Updates before July 23rd

1.     For TouchPad customers:
a.      The user will receive an automatic notification that an update to App Catalog version 5.0.3500 is available.

b.     Tapping the notification will take the user to the Software Manager where the HP App Catalog update can be downloaded and installed.



2.     For customers with phones using webOS 2.1 or greater (e.g., Pre 2, Pre 3, and Veer):
a.      The user will receive an automatic notification that an update to App Catalog version 2.1.10000 is available.

b.     Tapping the notification will take the user to the Software Manager where the HP App Catalog update can be downloaded and installed.



3.     For customers with phones using webOS versions less than 2.1 (or any other HP webOS device):

a.      Open the App Catalog

b.     Type “App Catalog Update” in the search filed, and select “Enter” on the keyboard.

c.      Tap the “App Catalog Update” app to display the details page.

d.     Tap “Download for Free” to download and install the app.

Installing the Updates after July 23rd

1.     For users of ALL webOS devices:

a.      Open the “Date & Time” app on your device.

b.     Set “Network Time” to Off.

c.      Set the date to July 1, 2013.

d.     Open the App Catalog

e.      Type “App Catalog Update” in the search filed, and select “Enter” on the keyboard.

f.      Tap the “App Catalog Update” app to display the details page.

g.     Tap “Download for Free” to download and install the app.

h.     Return to the “Date & Time” app.

i.       Set the date back to the current date.

j.       Set “Network Time” to On.



Note: Once the appropriate update is installed, the certificate is renewed even if the user later decides to reset the device (partial or full erase), or deletes any of the updates discussed here.

It is possible for users to install both an App Catalog update, and the “App Catalog Update” standalone app. Although not necessary and redundant, there is no harm in doing this.


 Reference Documents

Please reference the support article, “Using HP App Catalog,” for an overview of basic App Catalog functionality, including searching for and downloading an app:
http://kb.hpwebos.com/wps/portal/kb/na/touchpad/touchpad/wifi/solutions/article/22785_en.html