AT&T Ready for Hurricane Earl
Offers Communications Tips for Consumers and Businesses.
AT&T* announced it stands ready for the impact of Hurricane Earl, as it passes North Carolina, with an arsenal of disaster response equipment and personnel that enable a quick response post landfall. To help local consumers and businesses prepare, AT&T is also providing important communications tips for use before, during and after the storm.
AT&T has invested more than $500 million in its Network Disaster Recovery (NDR) organization since it was formed. The NDR function includes more than 300 technology and support trailers that AT&T is able to deploy quickly to respond to disaster situations such as severe hurricanes. AT&T invested $145 million in recovery and restoration efforts related to the 2008 hurricanes that included the opening of a third NDR equipment warehouse in the Southeast.
A critical element of AT&T's efforts to maximize network reliability is its ability to respond swiftly when disaster strikes, made possible by extensive preparations. These include: ongoing readiness drills, topping off fuel at generators positioned at cell sites and switching centers, testing high-capacity back-up batteries, distributing additional extended battery life and portable generators, using natural gas in a portion of permanent generators to eliminate need for refueling, adding capacity to the wireless network as able, and staging of additional emergency response equipment in strategic locations near the anticipated landfall area.
AT&T continues to enhance network redundancy in hurricane-prone areas. These efforts include installation of more back-up and permanent generators at critical cell sites and switching facilities, location of critical equipment to less vulnerable areas, upgrade of electronics in many locations, replacement of copper wiring with fiber optic cable, elevation of switches critical to network operations above expected flood levels and protection of physical facilities against flooding.
AT&T offers the following recommendations for consumers and small business owners before and after the storm hits:
Consumer Tips:
Be sure you have a “hurricane phone.” It's a good idea to have a wireless phone on hand and at least one corded (landline) telephone that is not dependent on electricity in case of a power outage. Cordless telephones usually have receivers that are electronically charged, so they won't work if you lose your power.
Have a family communications plan in place. Designate someone out of the area as a central contact, and make certain that all family members know who to contact if they become separated. Most important, practice your emergency plans in advance.
Program all of your emergency contact numbers and e-mail addresses into your mobile phone. Numbers should include the police department, fire station and hospital, as well as your family members.
Keep your wireless phone batteries charged at all times. Have an alternative plan to recharge your battery in case of a power outage, such as charging your wireless device by using your car charger or having extra mobile phone batteries or disposable mobile phone batteries on hand.
Keep your wireless phone dry. The biggest threat to your device during a hurricane is water, so keep your equipment safe from the elements by storing it in a plastic bag or some other type of protective covering.
Forward your home number to your wireless number in the event of an evacuation. Because call forwarding is based out of the telephone central office, you will get incoming calls from your landline phone even if your local telephone service is disrupted at your home. In the unlikely event that the central office is not operational, services such as voicemail, call forwarding, remote access call forwarding and call forwarding busy line/don't answer may be useful.
Track the storm and access weather information on your wireless device. Many homes lose power during severe weather. If you have a wireless device that provides access to the Internet, you can watch weather reports through AT&T Mobile TV or keep updated with local radar and severe weather alerts through My-Cast® Weather, if you subscribe to those services.
Camera phones provide assistance. If you have a camera phone, take, store and send photos — and even video clips — of damaged property to your insurance company from your device.
Take advantage of location-based mapping technology. Services such as AT&T Navigator and AT&T FamilyMap can help you seek evacuation routes or avoid traffic congestion from downed trees or power lines, as well as track a family member's wireless device in case you get separated.
Small Business Tips:
Set up a call-forwarding service to a predetermined backup location. Set up a single or multiple hotline number(s) for employees, employees' families, customers and partners, as appropriate, to call so that all parties know about the business situation and emergency plan. For this to be most effective, maintain an updated contact list, including mobile and home phone numbers and e-mail addresses, for all employees.
Protect hardware/software/data records/employee records, etc. Routinely back up these files to an off-site location. Use a generator for supplying backup power to vital computer hardware and other mission-critical equipment. Prearrange the replacement of damaged hardware with vendors to ensure quick business recovery.
Outline detailed plans for evacuation and shelter-in-place plans. Practice these plans (employee training, etc.). Establish a backup location for your business and meeting place for all employees.
Assemble a crisis-management team and coordinate efforts with neighboring businesses and building management. Be aware that disasters affecting your suppliers also affect your business. Outline a plan for supply chain continuity for business essentials.
Maximizing Service During and After a Hurricane:
During an emergency, many people are trying to use their phones at the same time. The increased calling volume may create network congestion, leading to “fast busy” signals on your wireless phone or a slow dial tone on your landline phone. If this happens, hang up, wait several seconds and then try the call again. This allows your original call data to clear the network before you try again.
Try text messaging. During an emergency situation, text messages may go through more quickly than voice calls because they require fewer network resources. All of AT&T's wireless devices are text messaging capable. Depending on your data or text plan, additional charges may apply.
Keep non-emergency calls to a minimum, and limit your calls to the most important ones. If there is severe weather, chances are many people will be attempting to place calls to loved ones, friends and business associates.
Additional information and tips for disaster preparedness can be found at www.att.com/vitalconnections.
AT&T* announced it stands ready for the impact of Hurricane Earl, as it passes North Carolina, with an arsenal of disaster response equipment and personnel that enable a quick response post landfall. To help local consumers and businesses prepare, AT&T is also providing important communications tips for use before, during and after the storm.
AT&T has invested more than $500 million in its Network Disaster Recovery (NDR) organization since it was formed. The NDR function includes more than 300 technology and support trailers that AT&T is able to deploy quickly to respond to disaster situations such as severe hurricanes. AT&T invested $145 million in recovery and restoration efforts related to the 2008 hurricanes that included the opening of a third NDR equipment warehouse in the Southeast.
A critical element of AT&T's efforts to maximize network reliability is its ability to respond swiftly when disaster strikes, made possible by extensive preparations. These include: ongoing readiness drills, topping off fuel at generators positioned at cell sites and switching centers, testing high-capacity back-up batteries, distributing additional extended battery life and portable generators, using natural gas in a portion of permanent generators to eliminate need for refueling, adding capacity to the wireless network as able, and staging of additional emergency response equipment in strategic locations near the anticipated landfall area.
AT&T continues to enhance network redundancy in hurricane-prone areas. These efforts include installation of more back-up and permanent generators at critical cell sites and switching facilities, location of critical equipment to less vulnerable areas, upgrade of electronics in many locations, replacement of copper wiring with fiber optic cable, elevation of switches critical to network operations above expected flood levels and protection of physical facilities against flooding.
AT&T offers the following recommendations for consumers and small business owners before and after the storm hits:
Consumer Tips:
Be sure you have a “hurricane phone.” It's a good idea to have a wireless phone on hand and at least one corded (landline) telephone that is not dependent on electricity in case of a power outage. Cordless telephones usually have receivers that are electronically charged, so they won't work if you lose your power.
Have a family communications plan in place. Designate someone out of the area as a central contact, and make certain that all family members know who to contact if they become separated. Most important, practice your emergency plans in advance.
Program all of your emergency contact numbers and e-mail addresses into your mobile phone. Numbers should include the police department, fire station and hospital, as well as your family members.
Keep your wireless phone batteries charged at all times. Have an alternative plan to recharge your battery in case of a power outage, such as charging your wireless device by using your car charger or having extra mobile phone batteries or disposable mobile phone batteries on hand.
Keep your wireless phone dry. The biggest threat to your device during a hurricane is water, so keep your equipment safe from the elements by storing it in a plastic bag or some other type of protective covering.
Forward your home number to your wireless number in the event of an evacuation. Because call forwarding is based out of the telephone central office, you will get incoming calls from your landline phone even if your local telephone service is disrupted at your home. In the unlikely event that the central office is not operational, services such as voicemail, call forwarding, remote access call forwarding and call forwarding busy line/don't answer may be useful.
Track the storm and access weather information on your wireless device. Many homes lose power during severe weather. If you have a wireless device that provides access to the Internet, you can watch weather reports through AT&T Mobile TV or keep updated with local radar and severe weather alerts through My-Cast® Weather, if you subscribe to those services.
Camera phones provide assistance. If you have a camera phone, take, store and send photos — and even video clips — of damaged property to your insurance company from your device.
Take advantage of location-based mapping technology. Services such as AT&T Navigator and AT&T FamilyMap can help you seek evacuation routes or avoid traffic congestion from downed trees or power lines, as well as track a family member's wireless device in case you get separated.
Small Business Tips:
Set up a call-forwarding service to a predetermined backup location. Set up a single or multiple hotline number(s) for employees, employees' families, customers and partners, as appropriate, to call so that all parties know about the business situation and emergency plan. For this to be most effective, maintain an updated contact list, including mobile and home phone numbers and e-mail addresses, for all employees.
Protect hardware/software/data records/employee records, etc. Routinely back up these files to an off-site location. Use a generator for supplying backup power to vital computer hardware and other mission-critical equipment. Prearrange the replacement of damaged hardware with vendors to ensure quick business recovery.
Outline detailed plans for evacuation and shelter-in-place plans. Practice these plans (employee training, etc.). Establish a backup location for your business and meeting place for all employees.
Assemble a crisis-management team and coordinate efforts with neighboring businesses and building management. Be aware that disasters affecting your suppliers also affect your business. Outline a plan for supply chain continuity for business essentials.
Maximizing Service During and After a Hurricane:
During an emergency, many people are trying to use their phones at the same time. The increased calling volume may create network congestion, leading to “fast busy” signals on your wireless phone or a slow dial tone on your landline phone. If this happens, hang up, wait several seconds and then try the call again. This allows your original call data to clear the network before you try again.
Try text messaging. During an emergency situation, text messages may go through more quickly than voice calls because they require fewer network resources. All of AT&T's wireless devices are text messaging capable. Depending on your data or text plan, additional charges may apply.
Keep non-emergency calls to a minimum, and limit your calls to the most important ones. If there is severe weather, chances are many people will be attempting to place calls to loved ones, friends and business associates.
Additional information and tips for disaster preparedness can be found at www.att.com/vitalconnections.
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