DOCOMO Achieves Top Ranking in Business Customer Satisfaction for Mobile Phone and PHS Services
NTT DOCOMO, INC. announced that business customers in Japan report to be more satisfied with mobile phone or PHS services from DOCOMO than any other provider — the third consecutive year DOCOMO has achieved this top ranking — according to the J.D. Power Asia Pacific 2009-2011 Japan Business Mobile Phone Service Studies SM.
Four factors were examined to determine overall satisfaction: responsiveness of the sales contact, service content, service quality and cost.
“It is an honor to receive top ranking for three consecutive years. We sincerely thank our business customers for continuing to acknowledge our high-level service. DOCOMO remains firmly committed to delivering excellent satisfaction to all business customers,” said Tsutomu Shindou, Executive Vice President and Managing Director of Corporate Marketing Division.
During the past year, DOCOMO enhanced its service menu for smartphones and tablet handsets by adding new cloud-based and security services, and also deployed an extra-high-speed, next-generation LTE service, Xi™ (read “Crossy”), among many other achievements.
About NTT DOCOMO
NTT DOCOMO is a world-leading mobile operator and growing provider of comprehensive services centered on mobility. The company serves over 58 million customers in Japan via advanced wireless networks, including a nationwide 3G network and one of the world’s first commercial LTE networks. Leveraging its unique capabilities as a mobile operator, DOCOMO is a leading developer of cutting-edge technologies for NFC mobile payments, mobile GPS, mobile TV, intuitive mobile assistance, environmental monitoring, smart grids and much more. Overseas, the company provides technical and operational expertise to eight mobile operators and other partner companies. NTT DOCOMO is listed on the Tokyo (9437), London (NDCM) and New York (DCM) stock exchanges. Please visit www.nttdocomo.com for more information.
Four factors were examined to determine overall satisfaction: responsiveness of the sales contact, service content, service quality and cost.
“It is an honor to receive top ranking for three consecutive years. We sincerely thank our business customers for continuing to acknowledge our high-level service. DOCOMO remains firmly committed to delivering excellent satisfaction to all business customers,” said Tsutomu Shindou, Executive Vice President and Managing Director of Corporate Marketing Division.
During the past year, DOCOMO enhanced its service menu for smartphones and tablet handsets by adding new cloud-based and security services, and also deployed an extra-high-speed, next-generation LTE service, Xi™ (read “Crossy”), among many other achievements.
About NTT DOCOMO
NTT DOCOMO is a world-leading mobile operator and growing provider of comprehensive services centered on mobility. The company serves over 58 million customers in Japan via advanced wireless networks, including a nationwide 3G network and one of the world’s first commercial LTE networks. Leveraging its unique capabilities as a mobile operator, DOCOMO is a leading developer of cutting-edge technologies for NFC mobile payments, mobile GPS, mobile TV, intuitive mobile assistance, environmental monitoring, smart grids and much more. Overseas, the company provides technical and operational expertise to eight mobile operators and other partner companies. NTT DOCOMO is listed on the Tokyo (9437), London (NDCM) and New York (DCM) stock exchanges. Please visit www.nttdocomo.com for more information.
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