STILL NOT ANSWERED - RECALL of Xperia 'CRICKET' Mini Pros?
Electrostatic NOISE problem isn't limited to video, it's more serious!!! TO SHOW MORE OF US HAVING AN UNWANTED BONUS INSECT IN OUR PHONE, LEAVE YOUR COMMENT HERE!
Fresh content is underlined. STILL NOT ANSWERED - sorry, I pressed a wrong link
THE PROBLEM
The electrostatic noise is almost always there when device is active (we've tested it earleir and noise is there even when screen is off)!!! The video-recording just captures it, that part works perfectly, the problem is the noise... However, it's best to describe the noise with a vid (my favourite, with a very old official comment...):
http://youtube.com/watch?v=3rapg47uyQU
HOW TO TEST
So to test if you're (un)lucky (TEST A) you can shoot a video in relatively silent environmaent and play it back on above average volume AND/OR take the following short steps:
TEST B
1. Make and keep your screen active/lit (it's easy e.g. start camera app... not essential, but that's the easiest way)
2. Put your device very close to your ear - that part where you can find the jack's hole
3. Listen to the insect-like electrostatic noise there...
For me it's frightening to listen to this, I'm afraid it ruins lifetime of the phone!
Remark:
-when USB is plugged in AND connected to a charger/laptop - the noise is gone: seems like grounding of a bizarre interference.
Very likely, but not 100% certain other findings:
-The headphone jack's unplugged/plugged state don't alter the noise
-It's not really screen, rather activity related. Active screen strongly correlates with more intensive operation, but not exclusively, the noise can be reproduced with the screen off!
-Unlikely it's the battery: other types of SE mobile phones use the battery type EP500 as well, seemingly without this noise
-Unlikely it's the processor: very limited sound can be heard during boot process, which is very intensive for the processor
-I couldn't test it, but reported: noise is gone when CPU is at nearly max. load: cca. 99%
NEWS! - Strange phenomena considering SK17i availability - these are forum posts, not official facts, but show signals...:
1. 28-Aug post quoted from GSMArena forum:
"Got my replacement this morning and it is '11w31.
Viedeo recording static noise still happens.
phones4u in the UK have told me that all the xperia mini pro's have been 'quarantined' meaning they have been sent back to manufacurer, which I could pretty much guess because of the above issue."
as I checked Mini Pro can't be ordered here (checked on 01-Sep): http://www.phones4u.co.uk/shop/shop_contract_sub.asp?ManKey=5
2. Similar story 02-Sep from Facebook, excerpt:
"- hey.. i had to retail store to buy mini pro but he told me that sony ericsson had withdrawn the model due to hardware issues and mainly faulty touchscreen functionality
- Is this true?
- Well i live in ......., India. Had visited stores in Banjara Hills ........ Wanted to buy mini pro but it was out of stock and said that users had touchscreen issues. Also said that new stock is not expected in near future as they are trying to address the issue."
Touchscren issue... - maybe related, just addressed inaccurately?
3. 03-Sep GSMArena forum:
"Hey went to check out the phone.. It seems out of stock. Checked 4 places and 3 did not have any idea when the phone will come.. 4th one said he called up the sony representative and it would take 3-4 months.. and he started to convince me into other phones.. hence i do not believe him.. Did they quarantine the phone due to the issues or is this local non-availability ? Do you guys have the same "out of stock" response in your place ?"
4. 08-Sep GSMArena forum...:
"Phoned the se dealer turned into service center from where i bought my first se phone which was t290i ... was really inspired by the way he has grown from a small shop to a big distributer with 5 shop large shops ... asked about the xperia mini pro noise problem.. he says se has released newer version which has a insulating kinda material glued on the usb port, which he says, fixes the problem.. Not sure whether it can be trusted.. Can somebody confirm this data ?" ?
5. 08-Sep Facebook (http://www.facebook.com/topic.php?uid=35313373389&topic=30163&post=173567¬if_t=board_post_reply#post173567):
"Sony Ericsson
I'm still waiting for some information. I'm guessing this is being investigated as we speak. This thread is highlighted by me so I won't forget it. As soon as there's something to tell I will post it here.
-Markus"
6. 08-Sep XDA forum (http://forum.xda-developers.com/showthread.php?t=1225448&page=13):
"finally got a satisfactory answer from sony ericsson:
"We regret to inform you that there really are problems with this model. The aforementioned problem has been escalated and we are already working on an appropriate solution. Whether these is going to happen in the form of an update or a revision in the hardware, we can not tell you at the moment. But this will soon be the case."
I keep you posted... but this sounds great!"
My story (cut short...):
1. 01-Sep I got a less ordinary message on our forum! (I don't have time - Google translate from Hungarian, sorry):
"Sony Ericsson (official avatar - no standard members can have this)
(rookie)
Dear sxxorp,
Read user reviews and want to find out exactly that problem. We tried to reproduce the error to us the Xperia mini pro appliances, but we had no this problem.
We would like to invite you to drop into the machine for repair, where we will handle the matter with priority, and please send to us the service panel Registration number.
Thank you,
Sony Ericsson
Official Sony Ericsson's presence in the forums Mobilarena"
2. 05-Sep: as during the week-end it was justified that this is official, not a joke, I delivered my phone for investigation
3. 08-Sep: received a letter from local official SE Support:
"Dear Gabor!
Thank you we've received the product and the detailed fault description. We were able to reproduce the observed static noise in the video footage in the phone you've sent in, and other test devices. We sent the report and your comments on all other forums to the device development team, who are already investigating the fault, and as soon as possible we will return with an answer in forums, blogs SE . As the Hungarian representative of Sony Ericsson we are committed to have the case solved, and we will also report directly to you on the developments.
Thank you so much activity in your forums and blogs, it's important for us to get more honest feedback on products.
We try our best to earn your trust.
The unit can take over the service soon, they will notify you over the phone.
Sincerely,
Sony Ericsson"
4. 08-Sep: My reply (strongly cut short): Please confirm at least this: the problem will be handled in some way or another, and soon.
..............................................
WHY IS IT IMPORTANT TO CONTRIBUTE? Shocking suggestions from a cult film...:
http://www.youtube.com/watch?v=SMVkUgQR9NQ
and a thought-provoking opinion from a forum...:
"Obvioulsy the noise comes from some kind of electrostatic interference in the hardware. So the phone hardware will have to be fixed, taking time probably months. No quick firmware update possible. In my opinion SE will never recall the phones already sold. It will quietly make the fix without recognizing any pb, and too bad for the early adopters. Don't be afraid to ask for your money back."
TO SUPPORT the solution process and/or SHOW that this is NOT AN INDIVIDUAL PHENOMENON, PLEASE:
!!!LEAVE YOUR COMMENT HERE, containing your manufacturing date (11WXX, where XX is a 2-digit number meaning week of 2011) and SI number - both can be found under the battery. like this:
SK17i
SI 1249-XXXX
11WXX
Those lucky ones, who don't have the issue, can also comment with the same data!
Contact SE in every possible way, make this a priority! Share any info on your advance here (feed back, replacement, repairment), as it'd help many others having this problem.
Any official clarification is welcomed!
Thanks for reading!
And my long-term omission, as we started cooperating there:
Thanks to XDA,
and especially sur1k, who started a dedicated thread to this noise topic there - minutes before me (http://forum.xda-developers.com/showthread.php?t=1225448) and does it very correctly.
The Cricket Team
source
Fresh content is underlined. STILL NOT ANSWERED - sorry, I pressed a wrong link
THE PROBLEM
The electrostatic noise is almost always there when device is active (we've tested it earleir and noise is there even when screen is off)!!! The video-recording just captures it, that part works perfectly, the problem is the noise... However, it's best to describe the noise with a vid (my favourite, with a very old official comment...):
http://youtube.com/watch?v=3rapg47uyQU
HOW TO TEST
So to test if you're (un)lucky (TEST A) you can shoot a video in relatively silent environmaent and play it back on above average volume AND/OR take the following short steps:
TEST B
1. Make and keep your screen active/lit (it's easy e.g. start camera app... not essential, but that's the easiest way)
2. Put your device very close to your ear - that part where you can find the jack's hole
3. Listen to the insect-like electrostatic noise there...
For me it's frightening to listen to this, I'm afraid it ruins lifetime of the phone!
Remark:
-when USB is plugged in AND connected to a charger/laptop - the noise is gone: seems like grounding of a bizarre interference.
Very likely, but not 100% certain other findings:
-The headphone jack's unplugged/plugged state don't alter the noise
-It's not really screen, rather activity related. Active screen strongly correlates with more intensive operation, but not exclusively, the noise can be reproduced with the screen off!
-Unlikely it's the battery: other types of SE mobile phones use the battery type EP500 as well, seemingly without this noise
-Unlikely it's the processor: very limited sound can be heard during boot process, which is very intensive for the processor
-I couldn't test it, but reported: noise is gone when CPU is at nearly max. load: cca. 99%
NEWS! - Strange phenomena considering SK17i availability - these are forum posts, not official facts, but show signals...:
1. 28-Aug post quoted from GSMArena forum:
"Got my replacement this morning and it is '11w31.
Viedeo recording static noise still happens.
phones4u in the UK have told me that all the xperia mini pro's have been 'quarantined' meaning they have been sent back to manufacurer, which I could pretty much guess because of the above issue."
as I checked Mini Pro can't be ordered here (checked on 01-Sep): http://www.phones4u.co.uk/shop/shop_contract_sub.asp?ManKey=5
2. Similar story 02-Sep from Facebook, excerpt:
"- hey.. i had to retail store to buy mini pro but he told me that sony ericsson had withdrawn the model due to hardware issues and mainly faulty touchscreen functionality
- Is this true?
- Well i live in ......., India. Had visited stores in Banjara Hills ........ Wanted to buy mini pro but it was out of stock and said that users had touchscreen issues. Also said that new stock is not expected in near future as they are trying to address the issue."
Touchscren issue... - maybe related, just addressed inaccurately?
3. 03-Sep GSMArena forum:
"Hey went to check out the phone.. It seems out of stock. Checked 4 places and 3 did not have any idea when the phone will come.. 4th one said he called up the sony representative and it would take 3-4 months.. and he started to convince me into other phones.. hence i do not believe him.. Did they quarantine the phone due to the issues or is this local non-availability ? Do you guys have the same "out of stock" response in your place ?"
4. 08-Sep GSMArena forum...:
"Phoned the se dealer turned into service center from where i bought my first se phone which was t290i ... was really inspired by the way he has grown from a small shop to a big distributer with 5 shop large shops ... asked about the xperia mini pro noise problem.. he says se has released newer version which has a insulating kinda material glued on the usb port, which he says, fixes the problem.. Not sure whether it can be trusted.. Can somebody confirm this data ?" ?
5. 08-Sep Facebook (http://www.facebook.com/topic.php?uid=35313373389&topic=30163&post=173567¬if_t=board_post_reply#post173567):
"Sony Ericsson
I'm still waiting for some information. I'm guessing this is being investigated as we speak. This thread is highlighted by me so I won't forget it. As soon as there's something to tell I will post it here.
-Markus"
6. 08-Sep XDA forum (http://forum.xda-developers.com/showthread.php?t=1225448&page=13):
"finally got a satisfactory answer from sony ericsson:
"We regret to inform you that there really are problems with this model. The aforementioned problem has been escalated and we are already working on an appropriate solution. Whether these is going to happen in the form of an update or a revision in the hardware, we can not tell you at the moment. But this will soon be the case."
I keep you posted... but this sounds great!"
My story (cut short...):
1. 01-Sep I got a less ordinary message on our forum! (I don't have time - Google translate from Hungarian, sorry):
"Sony Ericsson (official avatar - no standard members can have this)
(rookie)
Dear sxxorp,
Read user reviews and want to find out exactly that problem. We tried to reproduce the error to us the Xperia mini pro appliances, but we had no this problem.
We would like to invite you to drop into the machine for repair, where we will handle the matter with priority, and please send to us the service panel Registration number.
Thank you,
Sony Ericsson
Official Sony Ericsson's presence in the forums Mobilarena"
2. 05-Sep: as during the week-end it was justified that this is official, not a joke, I delivered my phone for investigation
3. 08-Sep: received a letter from local official SE Support:
"Dear Gabor!
Thank you we've received the product and the detailed fault description. We were able to reproduce the observed static noise in the video footage in the phone you've sent in, and other test devices. We sent the report and your comments on all other forums to the device development team, who are already investigating the fault, and as soon as possible we will return with an answer in forums, blogs SE . As the Hungarian representative of Sony Ericsson we are committed to have the case solved, and we will also report directly to you on the developments.
Thank you so much activity in your forums and blogs, it's important for us to get more honest feedback on products.
We try our best to earn your trust.
The unit can take over the service soon, they will notify you over the phone.
Sincerely,
Sony Ericsson"
4. 08-Sep: My reply (strongly cut short): Please confirm at least this: the problem will be handled in some way or another, and soon.
..............................................
WHY IS IT IMPORTANT TO CONTRIBUTE? Shocking suggestions from a cult film...:
http://www.youtube.com/watch?v=SMVkUgQR9NQ
and a thought-provoking opinion from a forum...:
"Obvioulsy the noise comes from some kind of electrostatic interference in the hardware. So the phone hardware will have to be fixed, taking time probably months. No quick firmware update possible. In my opinion SE will never recall the phones already sold. It will quietly make the fix without recognizing any pb, and too bad for the early adopters. Don't be afraid to ask for your money back."
TO SUPPORT the solution process and/or SHOW that this is NOT AN INDIVIDUAL PHENOMENON, PLEASE:
!!!LEAVE YOUR COMMENT HERE, containing your manufacturing date (11WXX, where XX is a 2-digit number meaning week of 2011) and SI number - both can be found under the battery. like this:
SK17i
SI 1249-XXXX
11WXX
Those lucky ones, who don't have the issue, can also comment with the same data!
Contact SE in every possible way, make this a priority! Share any info on your advance here (feed back, replacement, repairment), as it'd help many others having this problem.
Any official clarification is welcomed!
Thanks for reading!
And my long-term omission, as we started cooperating there:
Thanks to XDA,
and especially sur1k, who started a dedicated thread to this noise topic there - minutes before me (http://forum.xda-developers.com/showthread.php?t=1225448) and does it very correctly.
The Cricket Team
source
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