This issue is due to the way T-Mobile ordering system works. T-Mobile is based in Washington – a state on the country’s west coast – which is why it uses the Pacific time for its system. Customers who actually placed a pre-order for the Galaxy Note 7 at 1am Eastern time, their order was logged by the system as being placed on August 2 at 10pm.
Samsung’s gift redemption website is only accepting submissions from customers who placed a pre-order for the handset between August 2 and August 28. It’s programmed to automatically reject orders that are outside of this date range. Customers then reached out to both Samsung and T-Mobile who initially did not provide a solution for this problem. However, Samsung has now sent out a statement acknowledging the “minor error” in the redemption system.
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